Technology Education Manager
 

This position requires a highly organized individual who can build out new programs still in the forming stage, handle a number of simultaneous projects and tasks, and must demonstrate a sense of urgency and ownership to drive issues to completion. This individual will work in close collaboration with Business, Legal, Product Development, Operations, Quality Engineering and Architecture. The role requires an Internet- and eBay-savvy individual with excellent teamwork and communication skills. An understanding of software engineering is necessary.


  • Serve as single point of contact to new hires in PD and QE during the onboarding process.
  • Plan and schedule training classes, materials, milestones and deliverables. Design and maintain documentation.
  • Work with subject matter experts across eBay to develop training content, assist with classes, and collect feedback to improve the program. Facilitate, coordinate and manage cross functional team tasks and activities.
  • Internal communications: Lead monthly sponsor meetings, prepare presentation materials, and keep team/cross-functional partners informed of program status.
  • Build relationships and understanding within all areas of eBay, including product management, customer support, engineering, marketing, finance, and legal .
  • Provide guidance to new hires in areas of eBay knowledge: buyer experience, marketing and listing optimization, shipping economics, fraud, Trust & Safety policies, and other strategic and operational needs.
  • Partner with Product and Content teams to maintain a level of product expertise and provide feedback on issues driving customer contact.
  • Work closely with mentors within the department to ensure new hires are supported and continuously evaluate mentoring processes for new hires.
  • Conduct regular reviews of the impact and effectiveness of training undertaken, developing tools for monitoring training and evaluation as appropriate.
  • Evaluate new training needs, create new training programs.
  • Strong verbal and written communication skills as well as attention to detail are critical in this role.

Job Requirements
  • Act as an On-Boarding Ambassador
  • Planning and execution of meetings, trainings and events, including catering.
  • Handle special projects as they arise.
  • Strong influencing and facilitation skills.
  • Proven track record in achieving strong results as well as continually displaying initiative to take on additional responsibility towards professional growth.
  • The ability to work under pressure, prioritize workflow, meet targets and escalate where appropriate.
  • Comprehensive expertise in eBay site, policies, product, tools required.
  • Software engineering background strongly preferred.
  • Customer focused attitude is a must!  

Education: Bachelor’s Degree or Equivalent