Principal Support Engineer

Primary Job Responsibilities:

The Analytics Platform & Delivery (APD) Support team at eBay plays the pivotal role in helping the vibrant internal analytics community by providing in-depth knowledge and support on the various Insight and Platform product. We are looking for an experienced individual to serve as the Principal Support Engineer. This is a technical role, requiring 8-10 years'' experience querying data systems, performing research, data analysis and supporting Business Intelligence tools.

The position reporting to the Support Manager will become a subject matter expert on complex data requests & queries, SQL tuning, analysis while serving as primary contact for escalating issues, delegating and completing tasks, resolving day to day requests and reporting on daily progress of the team. This position will also contribute to expanding our knowledgebase content and training to insure that our products and assets are used correctly and to their fullest potential.

We are looking for someone who is passionate about serving and supporting our analytics community, thrives in an evolvingenvironment and brings an enthusiastic, collaborative and fun attitude, and delights in making a difference every day.

  • Research and resolve issues related to ad hoc data requests, complex query tuning, Analytics Platform, Insight products and Business Intelligence tools.
  • Provide technical expertise, direction and mentoring team as a lead.
  • Seek to gain understanding of eBay’s Data warehouse & Analytics environment including use of T-SQL, BI tools, underlying data models, and train Data Analysts on various Subject Areas.
  • Communicate openly and candidly with team members to gather and understand daily status reports, operational metrics and drive initiatives aimed at improving the quality and timeliness of response.
  • Ensure and deliver superior customer service to exceed the APD Support Service Level Agreement.
  • Work closely and liaise with Subject Area Experts and Product Managers to gain expertise in data analysis.
  • Cognizant of individual and team goals and does whatever it takes to get initiatives and projects delivered on schedule.
  • Participate in end user testing for Self Service and other support productivity tools.
  • Update and develop knowledge base documentation with inputs from technical subject matter experts.
  • Foster a positive work environment by promoting teamwork and open communication.
Job Requirements
  • Advanced analytical, diagnostic, reverse engineering and problem-solving skills related to BI tools and Data Warehouse environments.
  • 8-10 years’ experience as a Data Analyst or Support professional with at least 3+ years as a Team Lead.
  • Proficient in Teradata architecture and concepts including Teradata system Extraction, Loading Processes and utilities.
  • Proficient in TSQL performance tuning.
  • Working experience with Business Intelligence tools especially MicroStrategy and Tableau.
  • Proficient in writing Technical Notes, FAQs and knowledge articles.
  • Good command of both spoken and written English and strong interpersonal skills are critical.
  • Programming background (including Java, JavaScript and Python) would be a plus.
Education
Bachelors Degree or Equivalent

Please contact jpenick@ebay.com
Job ID: 56358BR